Return and Exchange Policy for Sante Natural Juices Store:
At "Sante" Natural Juices, we strive to ensure your complete satisfaction with our products and services. If you are not satisfied with your purchase, we welcome you to request a return or exchange under the following conditions:
1. General Return and Exchange Conditions:
- Requests for returns or exchanges must be made within 7 days of receiving the product.
- The product must be in its original, unopened, and undamaged condition.
- Products that have been opened or used cannot be returned or exchanged.
- The invoice or proof of purchase must be provided when making a request.
2. Return Conditions:
- If you are unsatisfied with the product for any reason, you may request a refund.
- The refund will be processed to the original payment method used within 7-14 days after the return request is approved.
- Shipping fees (if applicable) will be deducted from the refund unless the product is defective or incorrect.
3. Exchange Conditions:
- You can exchange the product for another of equal or higher value (with payment of the difference, if applicable).
- If the product received is damaged or incorrect, "Sante" will cover all shipping and exchange costs.
4. Non-Returnable Products:
- Products that have been opened or used.
- Products purchased as part of special offers or final clearance sales.
5. Return and Exchange Process:
- To request a return or exchange, please contact us via email at [email protected] or call customer service at +966920013312.
- The request will be reviewed, and you will receive a response within 2-3 business days to confirm the return or exchange details.
- The product must be sent to the address specified by our support team if a return is approved.
6. Damaged or Incorrect Products:
- If you receive a damaged or incorrect product, please provide a photo of the defective item with a description of the issue via email to [email protected].
- "Sante" will review the issue and take the necessary action as quickly as possible.
At "Sante" Natural Juices, we are committed to providing the best shopping experience possible. If you encounter any issues regarding returns or exchanges, please don't hesitate to contact our customer service team for assistance.